01 · Shipping
Processing and carrier handoff
Orders are generally prepared within one business day after payment confirmation, product availability, and internal order review. Orders placed during weekends, holidays, launches, or unusually busy periods may require additional processing time.
Once a shipment is accepted by the carrier, tracking is sent to the checkout email address. Available destinations, services, costs, and delivery estimates are shown at checkout. Carrier estimates are not guarantees, and scan events may be delayed.
02 · Packaging
Protected and trackable
Orders are packed to protect sealed research materials during normal transit and are shipped in discreet outer packaging. Inspect the parcel promptly after delivery and retain all packaging if damage is visible.
03 · Returns
Sensitive materials are final sale
Because product integrity, storage history, and chain-of-custody cannot be verified after delivery, Amide Club generally does not accept returns or exchanges. This does not limit any non-waivable rights that apply under governing law.
If your order is damaged, incomplete, or incorrect, contact support@amideclub.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the parcel, label, and affected items. After review, Amide Club may provide a replacement, store credit, refund, or another appropriate resolution.
04 · Cancellations and addresses
Contact us before fulfillment
Cancellation or address-change requests must be submitted before fulfillment begins. Once a parcel has entered the carrier network, Amide Club cannot guarantee cancellation, rerouting, or correction of an address supplied at checkout.
For packages returned because of an incomplete address, refusal, or unsuccessful delivery, any reshipment or credit is reviewed after the parcel returns and may exclude incurred shipping or handling costs where permitted.
05 · Lost or delayed parcels
We will help document the claim
If tracking appears stalled, lost, or marked delivered when the parcel cannot be located, check the delivery area and contact the carrier first. Then contact Amide Club with the order and tracking numbers so we can review the shipment and assist with the available carrier process.
